The Hospital working hours are from 9 AM to 4 PM from Monday to Saturdays. The Hospital is closed on all gazetted holidays. Emergency services are available round the clock daily.

You may chose to register as a General or Private patient depending upon your financial capacity to pay for the hospital services that you will avail. 
First, the patients will be registered at the Registration counter, where you are asked personal particulars to fill in form that will include your demographic details. After filling in the form, your case file will be made. On producing BPL (Below Power Line), the patient's will not be taken any charge and other category in which patients will have to pay half of the charges for services availed, as per the Schedule of Charges.
Following this, the Doctor in Charge of the OPD will review your documents and you will be assigned the appropriate Doctor/Service for your treatment.

After registration you will be directed to your treating Doctor. After examining, the doctor will ask you for the investigations. If you have already undergone investigations and having medical reports, after reviewing them doctor may ask you to undergo further diagnostic investigations.

Various diagnostic investigations of the patients may require to be done viz blood/body fluid examination, to undergo diagnostic scopies/biopsies. For this, first you will have to deposit the amount of the test, then proceed to the concerning department.
After evaluation of the reports, the doctor will discuss with you about the status of the disease, its treatment options and approximate cost of the treatment.

Since your case file will be submitted at Registration Counter or in the General/private ward, you may photocopy the contents of medical records.

For your next visit, you will be informed about the date and time of the next appointment. You may also choose to avail travel concession for Road/Rail/Air transport to your place of permanent residence as per rules laid down by the concerned travel authorities.

Only patients producing certificate of Below Poverty Line (BPL) are eligible for financial assistance based upon evaluation by the social worker of the hospital. So such patients should contact the social worker.

Individual accounts for patients receiving financial aid from government of Madhya Pradesh will be maintained and costs incurred by the patient will be debited to the account.

The Hospital has well-stocked Medical Store on the ground floor of the hospital. It provides quality medicines/consumables at reasonable rates. It is suggested to procure medicines/consumables from the Hospital Medical Store only. The Store can accept return of unused medicines, costing more that Rs. 100/- per memo, up to 3 months from the date of sale, provided that the integrity of the items is satisfactory.

The Hospital currently has 530 beds for inpatient treatment.

• General Ward beds are provided with a stool for patient's attendant and a cabinet for safe keeping of personal belongings. Common bathrooms and toilet facilities are provided in the ward and are shared by all patients.
• Private Rooms are single occupancy, with attached bathroom and a bed for the attendant.
• Delux Rooms are air-conditioned rooms with attached bathroom and a bed for the attendant.

All rooms have facilities of central supply of oxygen and vacuum in addition to call bell system.